News + Insight

Why use customer experience metrics in Agile?

The Agile community talks a lot about delivering Value and I mean A LOT. The first Principle of Agile has been “Our highest priority is to satisfy the customer through early and continuous delivery of valuable software” and couple with the 7th principle “Working software is the primary measure of progress”, we see why in general…

Do chatbots teach themselves?

The last few years have seen a boom in the number of chatbots and natural language automation tools. Many large organizations have adopted chatbots to improve their customer satisfaction and employee productivity. As these tools gain more attention, confusion about how they work and what their capabilities are arises. One of the most common questions…

What is Cambria HumanXperience (HX)?

HumanXperience is Cambria’s branded approach to our User Experience (UX) practice and Human-Centered Design (HCD). It is a flexible framework that easily adapts to any process (from waterfall to Agile) and to any project context (product, service, or process). HumanXperience is about creating a great experience for users and paving the way for a successful…

5-Step Guide to Recovering From Poor Research Execution

There are two things I know for sure: (1) researchers vary in style and personality, and (2) this variance allows them to fall into a few different categories, especially when it comes to evaluating their own research execution performance. Truth is, some will always be unsatisfied (partially due to their desire for perfection), no matter…

Empiricism

“Scrum is founded on empirical process control theory, or empiricism. Empiricism asserts that knowledge comes from experience and making decisions based on what is known. Scrum employs an iterative, incremental approach to optimize predictability and control risk. Three pillars uphold every implementation of empirical process control: transparency, inspection, and adaptation." (Ken Schwaber and Jeff Southerland,…

So Many Architects, So Little Time.

Let’s talk about architecture. That word is thrown around a lot in IT circles but is often misunderstood or misrepresented. In the traditional sense, to practice architecture means to provide services in connection with the design of buildings and the space within the site surrounding the buildings that have human occupancy or use as their…

Low-Code/No-Code

For this edition of the Tech Blog, we will cover the topic of configured systems also known as "low-code/no-code" applications. It has become a bit of a buzz-term, but it is nothing dramatically new. The applications have matured and the marketing surrounding them have slightly changed. For over a decade, vendors have sold the message…