Navigating the World of Bots

How a Conversational User Interface (CUI) Can Change Your World Conversational User Interface. What is it? Why does it have so many names? How can it help your organization? To put it simply, a chatbot is a service that simulates a conversation with a human by leveraging artificial intelligence and natural language processing. This may…

Color Outside The Lines

Most bots focus on refining well-understood user experiences rather than creating new types of interactions. As we move forward, Cambria is thinking critically about how people interact with applications, services, and devices and how we can create new, innovative uses for the evolving AI technologies. Answering questions from an FAQ page is a simple, familiar…

Bottoming-Out in the Hype Cycle

It’s not surprising that artificial intelligence experienced a backlash as organizations experimented with a brand-new technology. Like wearables, virtual reality, and cryptocurrencies before them, we rushed into chatbots as “the next big thing” — even at the cost of user satisfaction. The resulting cooling of attitudes in many ways signaled the chatbot’s coming of age.…

What is a Chatbot Anyway?

A chatbot is a service that simulates a conversation with a human by leveraging artificial intelligence and natural language processing. These bots help organizations provide targeted, proactive user experiences while increasing revenue and user engagement. They can range from functional to fun, run on a variety of different platforms, and provide a near limitless number…