Color Outside The Lines

Most bots focus on refining well-understood user experiences rather than creating new types of interactions. As we move forward, Cambria is thinking critically about how people interact with applications, services, and devices and how we can create new, innovative uses for the evolving AI technologies. Answering questions from an FAQ page is a simple, familiar…

Bottoming-Out in the Hype Cycle

It’s not surprising that artificial intelligence experienced a backlash as organizations experimented with a brand-new technology. Like wearables, virtual reality, and cryptocurrencies before them, we rushed into chatbots as “the next big thing” — even at the cost of user satisfaction. The resulting cooling of attitudes in many ways signaled the chatbot’s coming of age.…